“This is a tremendous honor for Miami-Dade County’s leading economic engine and is proof-positive that the hard work and dedication of our Aviation Department and our airport business partners is resonating with our customers,” said Miami-Dade County Mayor Carlos Gimenez. “The entire MIA community should be very proud.”
The 2014 World Airport Awards are based on 12.85 million survey questionnaires completed by 110 different nationalities of airline customers during the survey period in 2013 and 2014 (completed February 2014). Established in 1999, the World Airport Awards is renowned as the leading global airport passenger satisfaction study. The survey is totally independent and evaluates traveler experiences across 39 different airport service and product key performance indicators - from check-in, arrivals, transfers, shopping, security and immigration through to departure at the gate. For more information, go to http://www.worldairportawards.com/Awards_2014/best_airport_40to50million.htm.
MIA ranked eighth among airports serving 40-50 million passengers, behind Incheon, Kuala Lumpur, San Francisco, Shanghai Pudong, Charlotte/Douglas, Las Vegas McCarran and Phoenix Sky Harbor.
“MIA’s ranking in the 2014 World Airport Awards is especially meaningful because it is based solely on the feedback from our passengers,” said Miami-Dade Aviation Director Emilio T. González. “As we continue to pursue new and innovative customer service enhancements, my goal is that MIA will improve its position among the world’s elite airports.”
Press Release provided by Greg Chin.