The United Arab Emirates: A Rising Star in E-Government

Once considered a backwater in the Middle East, the UAE today is highly developed. Dubai, one of the UAE’s seven states, hosts some of the world’s tallest and most impressive buildings. Governed by a Supreme Council made up of seven emirs who appoint a prime minister and cabinet, the UAE started down the e-government path in 2001 when it launched an electronic card to collect service fees. Since then, the kingdom of 9 million has continued to build its e-government reputation, which was solidified earlier this year when the tech giant Accenture placed it third in its annual roundup of leading digital governments.

A lot of UAE’s success has to do with its management style. It’s taken an approach that states and their local partners might find interesting: Government departments in the UAE’s principalities can create any new online services they want, while the central authority focuses on building the common parts that all departments need, like payment and customer support. This hybrid approach results in standardization, best-practice sharing, cost savings and fast deployment.

Read the full article at TECH TALK at Governing.com . . .

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